Returns & Refunds

We understand that sometimes you might need to return an item. You can simply log into your account and start the returns process.

• Log in to your account
• In the "Email" field, enter the email address you used when placing your order, and then click "Continue".
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter the six-digit verification code.
• Click "Request return" for the order that you want to submit the return for.
• If your order has more than one item, then select the items that you want to return.
• Select a return reason and add a note for the store.
• Click "Request return".
  

If your return request is approved and requires shipping, then you receive an email with shipping instructions. After the product is returned, you will receive a refund within 10 working days. We do not offer a free returns service.

30-Day Money Back Guarantee

Our returns address

Ideal Textiles
515-519 Shettleston Road
Glasgow
G31 5JT

We hope you are happy with your purchase from Ideal Textiles.

We offer a 30 day return or exchange policy under which we’ll refund or replace most goods if returned to us within 30 days of purchase and they are complete, in their original packaging, unused and with any seals or tags intact.

Returned items must be in the same condition as when they were received. It is the customer's responsibility to ensure that fragile items are securely wrapped for the return process. If an item is returned to us in a damaged condition due to mishandling during the return shipment, we regret to inform you that we won't be able to process a refund for the order. In such cases, we will provide you with photographic evidence of both the packaging and the damaged item. This documentation can be used to initiate a claim with your chosen shipping carrier to seek reimbursement for the damage incurred during transit.

If you return an item outside our policy (e.g. goods are returned late or used), we may return the item to you at your cost or accept the return but make a deduction for loss in value and charge for processing costs.

Exclusions From Our Returns And Refund Policy

Clearance items, gift certificates, personalised, and custom-made items are not eligible for return. Additionally, for hygiene reasons, pillows, duvets, bedding, and other close-contact products are not eligible for return once they have been removed from their packaging.

Custom made items include:

• Made to Measure curtains, blinds and accessories
• Cut to length fabric
• Net curtains

Your statutory rights are not affected

Faulty or Missing Items

If you have received a damaged item or some parts are missing, kindly notify us within the return period, and we will promptly arrange for replacements. The replacement usually takes 3-5 working days, unless stated otherwise.

It is important to contact our team before attempting to fix the problem yourself, as doing so may void the manufacturer's warranty. Please note that we cannot accept returns if any alterations have been made.

If you receive a damaged package, please indicate "Damaged" on the courier sheet BEFORE signing for delivery. If the package is severely damaged, you may choose to refuse delivery. Once we receive the damaged item back from the courier, we will ship a new replacement to you.

If you accept the item but later discover that some parts are damaged or missing, please notify us immediately. We will arrange to send you the replacement parts at no extra cost. However, if you signed for the package without indicating any damage, we can only accept claims free of charge within 48 hours of delivery.

We trust that this policy provides you with peace of mind when shopping with us. Do not hesitate to contact us if you have any inquiries or concerns.

We trust that this policy provides you with peace of mind when shopping with us. Do not hesitate to contact us if you have any inquiries or concerns.

Refunds

Returns are processed within 5 working days of arriving back to us. For security reasons, refunds are given by the same method in which the original payment was made. The time it takes for the payment to show in your account depends on your payment method, but usually takes 5-10 working days.